Frequently Asked Questions
Everything you need to know about illuminating your smart home.
What is the standard shipping timeframe for Nanoleaf orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, and you will receive a tracking number via email once your package departs our warehouse.
Do Nanoleaf products require a dedicated smart home hub?
No, most Nanoleaf products connect directly via Wi-Fi, Bluetooth, or Thread. While a hub like an Apple HomePod or Google Nest can enhance remote access and automation, it is not required for basic setup and control through the Nanoleaf App.
What is your return policy for smart lighting kits?
We offer a 30-day return policy for products purchased directly from our online store. Items must be in their original packaging and in like-new condition to qualify for a full refund, excluding shipping costs.
Are Nanoleaf light panels compatible with voice assistants?
Yes, our products are fully compatible with Apple HomeKit, Google Assistant, and Amazon Alexa, allowing you to control colors, brightness, and scenes using simple voice commands.
What should I do if my light panels are not syncing properly?
First, ensure your mobile device and lights are on the same 2.4GHz Wi-Fi network. If issues persist, we recommend performing a soft reset by holding the power and dimming buttons on the controller for 10 seconds.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.