Returns & Exchanges
We want you to be fully satisfied with your smart lighting experience; if you are not, we offer a 30-day return window for all products purchased directly from our store. Items must be in their original packaging and in like-new condition to qualify for a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to start the process.
Prepare the Package
Carefully pack your Nanoleaf panels, controllers, and power supplies into their original boxes to ensure they are protected during transit.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing